1. Agreement, scope and precedence
A person opening or administering a business account must be at least 18, legally able to contract, and authorised to bind the business. Do not use a service if you lack that authority. Production payment services require successful onboarding and acceptance or execution of the applicable merchant agreement.
Mandatory law prevails. For contracted services, an executed merchant agreement, commercial schedule and applicable product terms prevail over these general terms to the extent of a conflict. An applicable data processing agreement governs processor obligations. The Privacy and Cookie Policies explain data handling; they do not waive statutory rights. Posting these terms does not by itself amend a signed agreement or retrospectively bind an existing transaction.
2. Our role and service availability
LaConnet supplies payment technology and related services within the scope agreed with the merchant. Unless expressly agreed in writing, LaConnet is not the seller of the merchant’s goods, the merchant of record, an escrow agent, or a guarantor of either party’s performance. An account balance or dashboard entry is an operational record, not a representation that it is a deposit account or insured savings product.
Payment acceptance and settlement can depend on acquiring institutions, issuing banks, networks, other providers and local restrictions. Supported markets, currencies, payment methods and activities are those specifically approved for your account. Website access, a sandbox account or a product description does not confer production approval, regulatory authorisation or a right to offer a regulated service.
3. Verification and continuing disclosure
You must provide accurate and current information about your business, beneficial owners, controllers, authorised representatives, products, expected transactions and settlement details. We may request supporting records and undertake lawful verification, screening and periodic reviews.
Notify us promptly of material changes, including ownership, business model, website, products, licences, processing location or settlement instructions. Do not transfer, rent or share your merchant account with another business. We may defer activation or restrict affected services where verification is incomplete, information is unreliable or continued service would breach a legal or partner requirement.
4. Account and integration security
Protect credentials, signing secrets and API keys; restrict permissions to authorised users; use available authentication safeguards; and revoke access when it is no longer needed. Keep integrations and dependencies secure. You are responsible for instructions issued by authorised users and for losses attributable to your breach of these duties, subject to applicable law and the agreed allocation of responsibility.
Verify payment outcomes using the supported authenticated server-side process before fulfilling an order. A browser redirect, screenshot or unverified callback is not conclusive payment evidence. Handle duplicate requests and notifications safely, protect webhook endpoints, and follow published integration requirements.
Report suspected unauthorised access or incorrect payment instructions immediately and cooperate in containment. An instruction may be irreversible once transmitted or settled; a request to stop or recover a payment is not a guarantee of recovery.
5. Merchant and customer obligations
Merchants are responsible for the legality, description, quality, delivery and support of their goods and services; transparent pricing and taxes; accurate billing descriptors; customer receipts; and lawful cancellation and refund policies. Obtain the customer’s valid authority for each payment and any recurring arrangement, including required notices and a workable cancellation method.
Only submit genuine transactions for the approved business. Do not submit payment data obtained unlawfully, collect for undisclosed third parties, or use refunds to send money unrelated to the original sale. Customers should contact the merchant about fulfilment or cancellation and their payment provider about unauthorised payments. LaConnet may assist with payment tracing without assuming the merchant’s supply obligations.
6. Fees, currencies and taxes
Charges, billing intervals, exchange-rate methodology, settlement currencies and tax treatment are governed by the accepted commercial terms. Do not assume an advertised price or an estimated currency conversion applies to a particular transaction. Third-party conversion or intermediary charges may apply where disclosed or imposed by the relevant provider.
Merchants must pay agreed fees and applicable taxes for which they are responsible. A refund does not automatically refund processing or dispute fees; the agreed schedule and mandatory law determine their treatment. Deductions, debits and set-off require a contractual or legal basis and are subject to applicable restrictions.
7. Settlement, reserves and reconciliation
Settlement is subject to receipt of cleared funds, agreed cycles, cut-off times, banking days, verification, network rules and lawful risk controls. An authorisation is not final settlement, and a settled transaction may subsequently be reversed or disputed. Estimates do not override an express settlement commitment.
Where the merchant agreement or law permits, we may withhold an affected settlement, require a reserve, or apply permitted set-off to address reasonably identified exposure such as refunds, chargebacks, fraud or legal claims. The amount and duration must relate to the applicable obligation or risk. We provide the reason and release conditions where lawful and review the need for continued restriction; a hold does not transfer ownership of funds to LaConnet.
Review reports and promptly identify discrepancies. Correcting a duplicate, erroneous or provisional credit does not excuse us from accountability for our own processing errors. Undisputed funds should be released as required by the agreement and law once the relevant restrictions and liabilities are resolved.
8. Refunds, reversals and chargebacks
Merchants remain responsible for valid refunds, reversals, chargebacks and related agreed costs arising from their transactions, including after account closure. Provide complete and truthful evidence within the deadline notified for a dispute. Payment network and issuer processes may determine the outcome; submitting evidence or receiving an authorisation does not guarantee a favourable decision.
Maintain sufficient funds to meet applicable obligations. Any recovery from balances, reserves or an authorised funding account must follow the agreement and law. We do not promise to contest every dispute or recover every loss. Customer statutory rights, issuer dispute rights and applicable limitation periods are not shortened by these terms.
9. Payment data and confidentiality
Each party must comply with its applicable privacy and security duties. Merchants must give required customer notices, establish a lawful basis for disclosures, and follow their data processing agreement where applicable. Service data must not be repurposed unlawfully.
Use approved payment flows and meet the PCI DSS obligations relevant to your integration. Do not retain sensitive authentication data such as card verification codes, full track data or PIN blocks after authorisation, even in encrypted form. Do not send payment credentials through ordinary email or place them in logs, URLs or support tickets.
Protect non-public commercial, technical and customer information received through the service. Disclose it only to authorised persons with appropriate confidentiality duties or as lawfully required. These duties survive termination while the information remains confidential.
10. Intellectual property and permitted access
LaConnet and its licensors retain their rights in the platform, documentation, branding and software. Subject to the agreement, you receive a limited right to access and integrate the services for the approved business. No ownership transfers to you.
Do not redistribute credentials, resell access without approval, remove ownership notices, or copy, reverse engineer or interfere with the service except where mandatory law permits. You retain rights in your own data and grant only the permissions reasonably needed to deliver the agreed services and fulfil lawful obligations.
11. Suspension, termination and consequences
We may proportionately restrict, suspend or terminate affected access for a material breach, credible fraud or security risk, non-payment, failed verification, or a binding legal or payment partner requirement. Where practicable and lawful, we give notice and an opportunity to remedy; urgent protective action may occur first.
You may request closure subject to your merchant agreement. Closure does not cancel outstanding transactions, refund duties, chargebacks, accrued fees, lawful retention or unresolved claims. Funds remain subject to lawful release conditions rather than forfeiture solely because an account closes. Provisions concerning accrued obligations, confidentiality, intellectual property, liability and disputes survive as necessary.
12. Service commitments and external events
Express commitments in your merchant agreement remain binding. Otherwise, public information and evaluation environments are supplied on an available basis without a promise of uninterrupted access, universal compatibility or a particular business result. We do not guarantee that every payment will be accepted or every fraudulent transaction detected.
A party is not responsible for delay caused by an event beyond its reasonable control to the extent the agreement and law allow, provided it takes reasonable steps to mitigate the effect and communicates where practicable. This does not excuse amounts already due or override non-excludable duties.
13. Liability and indemnity
For business users, to the extent permitted by law and unless an executed agreement provides otherwise, LaConnet is not liable for indirect or consequential loss, or lost profit, revenue, opportunity or goodwill arising from the service. Its aggregate liability for claims arising from the service is limited to the service fees paid to LaConnet by the claimant in the three months preceding the event giving rise to the claim.
This limit does not reduce an obligation to account for and remit funds properly due, or exclude fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be limited. It does not restrict an individual’s non-waivable privacy or consumer remedies.
To the extent permitted by law, a merchant must indemnify LaConnet against third-party claims and reasonable, documented costs caused by that merchant’s unlawful goods or services, breach of the agreement, infringement of third-party rights, or unlawful handling of customer data. The indemnity excludes the portion caused by LaConnet’s own breach, negligence or misconduct. LaConnet must give reasonably prompt notice, allow reasonable participation in the defence, mitigate loss and not agree to a settlement imposing non-monetary obligations on the merchant without consent.
14. Complaints, governing law and disputes
Send payment or service complaints to info@laconnet.com with the relevant account or transaction reference and the remedy sought. Do not include full payment credentials. Both parties should seek to resolve a commercial dispute in good faith, without preventing urgent relief or allowing a legal deadline to expire.
Unless the executed agreement specifies otherwise, these terms are governed by Nigerian law and disputes may be brought in the competent courts of Nigeria. Mandatory consumer protections and any non-waivable right to bring proceedings in another competent forum remain available. Nothing prevents a complaint to a regulator or the exercise of a statutory payment or privacy remedy.
15. Notices, changes and general provisions
Keep account contact details current. Operational and contractual notices may be delivered through the agreed account or communication channel. Changes to contracted services follow the merchant agreement’s notice and acceptance requirements. Where these terms are updated, we identify the revision date and provide legally required notice; urgent changes needed for law or security may take effect sooner where permitted.
A waiver must be express; failure to enforce a right does not waive it. If a provision is unenforceable, the remainder continues so far as legally possible. You may not assign contractual rights or transfer account access without required consent. Any assignment by LaConnet remains subject to the agreement, law and applicable data protections.